When will I receive my order?
Please allow up to 3 working days for us to bake, decorate, portion and pack your order ready for shipping.
All orders will be sent by Royal Mail tracked 24 wish is usually next day but can sometimes take two or three days. unfortunately we cannot be held responsible for any Royal Mail delays. You will receive text or email updates and from there you’ll be able to add a safe place or request a neighbours house to deliver to instead if you’re not going to be in. All boxes are too big for the letterbox so please make sure someone will be in.
If Royal Mail do miss you then they will leave a red card through the letter box with further actions.
I have contacted you but I haven’t gotten a reply?
We aim to reply to messages within 48 hours however at busy times it can be longer, but don’t worry we will get back to you!
Contact us via Facebook.
Do you post all over the UK?
Yes! We post all over the UK including Scotland and Northern Ireland.
How can I preorder Sean the Chef products to collect?
You can order via the website and choose the ‘local pick up’ option at check out. You can also order via my Facebook page and all information is on the pinned post at the top of my page. Cash or contactless card payments are accepted on collection or you can pay via the website.
We understand that you may wish to return your products to us, however as we sell food products and these can not be resold, returns and refunds will only be done under certain circumstances.
If you wish to change the flavour or item that you have ordered then you can contact us at seanthechef1@gmail.com with amendments, and we will try to make these for you before your order has been sent out. Unfortunately we can not offer refunds or replacements of these items if you have ordered incorrectly and your order has already been sent out to you.
In the warmer months please pop your box into the fridge before attempting to open the bakes. They will firm back up after an hour or so and then you can unwrap them. We do not refund for melted bakes so please check the forecast before ordering.
We use Royal Mail’s Tracked 24 Hour Service to post out our orders, so delivery should take place within 72 hours from when your order left us. It is the consumers responsibility to check where your parcel is located i.e. if Royal Mail have left it in a safe place, with a neighbour or if it has returned to your local Post Office for collection or redelivery.
It is the customers responsibility to ensure that all details are entered correctly at the time of purchase, for example your email address, billing address and shipping address. If you have entered any of these details incorrectly then you can contact us at seanthechef1@gmail.com with amendments, and we will try to make these for you before your order is been sent out.
If your item has been damaged during transit then you will need to provide us with clear images and as much evidence and details as possible so that we can investigate this with our delivery service.
Products will last a week in the fridge after arrival and can be frozen for up to 3 months. They are best eaten at room temperature or why not try warming them up slightly in the oven or microwave.
